Understand the Community Care Service Voucher Scheme for the Elderly (CCSV), plan support at home, and ask the right questions before choosing services or renting equipment.
繁體中文：社區券資訊及照顧者指南 · PUCare 社區券服務
Tell us the district, the type of support you need and your preferred timing. PUCare can discuss a proposed service package. Eligibility, approved co-payment and whether an item is covered must be confirmed under the scheme.
CCSV Hong Kong: where should your family start?
| Current stage | Next step | Further reading |
|---|---|---|
| Not yet invited by SWD | Ask your case social worker about assessment, waiting-list status and available support. A service enquiry is not a voucher application. | Application guide (Traditional Chinese) |
| Invitation received | Follow the invitation and application form. Use SWD’s designated submission channels and retain your submission record. | Application steps (Traditional Chinese) |
| Already holding a voucher | Discuss needs, district, preferred timing, service details and all charges with a recognised provider. | Provider checklist (Traditional Chinese) |
| Looking for equipment rental | Confirm suitability, availability, rental period, covered items and separate delivery or other charges before agreeing. | Equipment rental guide (Traditional Chinese) |
Can a family member enquire from overseas?
You can make an initial service enquiry and state the preferred contact method and Hong Kong service district. Ask what consent or supporting information is needed before sharing another person’s records. Language availability, appointment times and arrangements must be confirmed with the team.
Does every voucher holder pay only 5%?
No. Use the co-payment category approved by SWD and check the actual eligible package and any separate charges. See the worked co-payment examples (Traditional Chinese).
What is CCSV?
CCSV is a Hong Kong Social Welfare Department (SWD) scheme supporting eligible older people to obtain community care from Recognised Service Providers (RSPs). It is a service subsidy, not a cash allowance and not the Elderly Health Care Voucher Scheme. The scheme offers centre-based, home-based and mixed-mode services.
Who can apply, and where do you start?
Eligibility involves SWD’s standardised care-needs assessment, the Central Waiting List for subsidised long-term care, and the services the person is currently receiving. Being older, leaving hospital or needing a wheelchair does not automatically establish eligibility.
- If you have not received an invitation, ask the social worker following your case about assessment and your waiting-list status.
- If SWD has invited you, follow the letter’s instructions and prepare the required supporting documents.
- Applications can be submitted to the CCSV Office or through SWD’s Voucher Information System for the Elderly (VISE), as directed by SWD.
- After approval, discuss needs, a service package and co-payment with an RSP.
PUCare is a service provider, not the authority approving vouchers. For application questions, contact the SWD CCSV Office on 3107 3013.
How much does the voucher holder pay?
There are six co-payment rates: 5%, 8%, 12%, 16%, 25% and 40%. SWD determines the category using its assessment rules. For 2026–27, SWD publishes monthly floor and ceiling voucher values of HK$4,526 and HK$10,824; the provider-specific floor and the actual package must also be confirmed.
For illustration only, a HK$6,000 eligible package at an approved 8% rate gives a HK$480 co-payment. This is not a PUCare quotation or a promise that the individual qualifies. Charges outside the eligible package need separate clarification.
Home-based support through PUCare
PUCare (Prestige Union Care Limited) is listed by SWD as RSP C0254. Enquiries may cover physiotherapy and occupational therapy, speech therapy, nursing, caregiver training, home-environment assessment and home-support arrangements. The agreed plan depends on individual needs, available staff and scheme rules.
Can CCSV be used for equipment rental?
The scheme includes rental of approved Assistive Technology products. Ask PUCare about medical care beds, special mattresses, pressure-relieving cushions, special-function wheelchairs, commodes and other listed aids. A request does not establish suitability, coverage or stock availability.
- Confirm the recommended equipment, measurements and space at home with the relevant professional.
- Ask whether rental and any delivery, installation, collection or other charges are included in the eligible package.
- Confirm the rental period, total charges, co-payment, maintenance arrangements and return terms before agreeing.
Equipment rental guide in Traditional Chinese
A practical enquiry checklist
- Do you already hold a CCSV, or are you still checking eligibility?
- Which Hong Kong district is the home in?
- Is the main need rehabilitation, nursing, daily care, caregiver support or equipment?
- What start date and times would be helpful?
- Which language is preferred? Please confirm staff availability for that language.
Start with a general enquiry. Do not send identity-card copies or medical records in an initial message; ask the team about the appropriate secure process if documents are needed.
Contact and official information
PUCare service enquiry: +852 6336 3780 · [email protected]
Regular service hours: Monday–Saturday, 8 am–6 pm. Confirm district coverage, available appointments and any out-of-hours arrangements before booking.